Buffering is a symptom, not a disease — it has several causes, and the fix starts with knowing which one is yours. These tests find the source in minutes instead of guesswork.
First, find where the problem is
Do all channels stutter, or one? If one, the problem is that channel's own source rather than your setup — send support its name.
Does it stutter only on the TV, or on the phone too? If the phone is fine on the same network, the TV or its signal is the cause.
Does it only happen at a certain time of day? That points strongly at network congestion at peak hours.
Network fixes
- Try a network cable instead of Wi-Fi — the fix that works most often
- Move the device closer to the router or clear what is between them
- Pause downloads and games on the same network while watching
- Restart the router and watch straight afterwards
Device and player fixes
Close the player completely and reopen it, then restart the device from the mains rather than only with the remote.
Free up space and close background apps; limited memory is a common cause on small streaming devices.
Lower the quality in the player settings and try again. If the stutter goes, your connection could not carry the higher quality.
On small streaming sticks make sure the power adapter is the original one — low power causes stutter and sudden restarts.
When to contact support
If it continues on every channel, on more than one device, and after trying a wired connection, the cause is probably outside your side.
Send support the channel name, the exact time, the device, and whether another device on the same network behaved the same. That shortens the fix considerably.
Never post your subscription details in a public group — send them only in the direct support chat.
Frequently asked questions
Why does only one channel stutter?
Usually because that channel's own source has a temporary problem. Send support its name rather than changing your device settings.
Does changing the player fix buffering?
Sometimes, because players buffer differently. But try the network fixes first — they succeed most often.
Why only during matches?
Because everyone watches at the same moment, so both the networks and the source are under pressure. A wired connection and a lower quality help a lot.
Not sure which plan or player suits your device? Send us the model on WhatsApp and we will confirm it before you pay.
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