At DLTA 4K TV we aim to provide a high standard of service and support, with a clear and transparent purchasing experience. As our services are digital products activated and delivered electronically, refunds and replacements are subject to the conditions below.
All services offered on our website are digital products, including IPTV subscriptions, activation details and access to the service. They are delivered electronically shortly after an order is completed. Once subscription details have been sent or the service has been successfully activated, the product cannot be returned in the same way as a physical item.
Refund or compensation requests may be considered in exceptional cases, including:
Support will assess these cases and may issue a refund or provide a replacement subscription, depending on the circumstances.
Customers may request replacement subscription details if they receive incorrect information, the activation details contain a technical fault, or a service problem results from an error on our side. In these cases, replacement details or activation will be provided as soon as possible.
To help us process requests promptly, report any issue within 24 hours of receiving your subscription details.
Customers are responsible for checking device compatibility, having an internet connection and entering their details correctly. DLTA 4K TV is not responsible for problems caused by a weak internet connection or device settings.
By completing a purchase and using the services of DLTA 4K TV you agree to this refund and replacement policy.
